Refund Policy

Unopened bags can come back within 30 days of delivery. Opened bags cannot, because they are food. If your order arrives damaged or wrong, tell us within 7 days and we will replace it or refund it, shipping included. Every return starts with an email to support@bisonflex.org.

You can return any unopened, unused bag in its original packaging within 30 days of the delivery date for a refund of the product price. Email us first so we can send return instructions and the return address. Returns that arrive without a heads-up are hard to match to orders and slow everything down.

Food safety rules mean an opened bag cannot be restocked or resold, so opened bags are not returnable. If you believe a bag left us with a defect, email us with your order number and what you found, and we will look at it case by case.

If your order shows up damaged, missing something, or with the wrong item, email support@bisonflex.org within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping. You do not pay to fix our mistake.

Email support@bisonflex.org with your order number and the reason. We will reply with return instructions and the return address. Please wait for that reply before shipping anything back, and use a tracked service, because the bag is your responsibility until it reaches us.

Refunds go back to your original payment method. We issue the refund within 7 business days of receiving and inspecting the return, and for damaged or wrong orders, within 7 business days of confirming the problem. Your bank or card issuer may take a few more days to post it.

For standard returns of unopened bags, you pay return shipping, and the original shipping charge is not refunded. When the return is our fault, damaged, defective, or wrong item, we cover everything: the product, the original shipping, and the return, if we ask for the item back at all.

Fastest answers come from the chat on this site or support@bisonflex.org.